Refund Policy

Webloomery templates are digital downloads. They are delivered immediately after payment, through your Lemon Squeezy receipt and My Orders page for direct purchases or through your Etsy order. Downloaded files cannot be returned, which is why this policy distinguishes requests made before and after download.

• Direct purchases: Lemon Squeezy is the Merchant of Record. Approved refunds are issued through Lemon Squeezy to the original payment method, and Lemon Squeezy’s buyer terms also apply.
• Etsy purchases: request help through your Etsy order or by email. Refunds are issued through Etsy, and Etsy’s policies and purchase-protection processes also apply.
• In both cases, contact us first at support@webloomery.com; most problems can be resolved quickly that way.

If you bought a product by mistake, bought the same product twice, or were charged but did not receive working access, contact us with your order reference before downloading the files. We will review the request with you, and where your local law gives you a right of withdrawal that still applies, we will honour it.

Because the full product is in your hands once downloaded, refunds for a change of mind are not generally offered after download, for example if you no longer need the template or chose a different one. This does not apply where your local law still gives you a right of withdrawal, or where the product is defective or not as described.

A product is defective or not as described if it does not install or build as its documentation describes, files are missing or corrupted, or it materially differs from its product page.

Tell us what happened. We will verify the issue and, depending on the problem, give setup guidance, send a corrected file or an update, or provide a replacement. If the problem cannot be fixed within a reasonable time, or the remedy you are entitled to by law is a refund or a price reduction, you will receive a full or partial refund. Where consumer law lets you choose the remedy, you keep that choice.

• Changes you made beyond the documented configuration points.
• Issues caused by unsupported runtime versions or by third-party services, hosting or plugins you connect.
• Design preferences, or features that the product page does not describe.

• Email support@webloomery.com.
• Include your order reference, the product name and version, and where you bought it (Lemon Squeezy or Etsy).
• Describe the problem, including any error message and your runtime and browser versions.
• Never send passwords, private keys or full payment details.

Please contact us before opening a payment dispute so we can resolve the problem directly. This does not affect your right to use the dispute processes of your bank, card issuer, Lemon Squeezy or Etsy.

If you buy as a consumer, you keep all rights under mandatory consumer law, including the Turkish Consumer Protection Law No. 6502 and the consumer law of the country where you live. If this policy and that law differ, the law applies.

Refund and product questions: support@webloomery.com.