Product support

Get unstuck, thoughtfully.

Support covers documented setup and verified defects in the template as delivered. Email support@webloomery.com with your order details.

01

How to reach us

Email support@webloomery.com. If you bought on Etsy, you can also message us through your Etsy order.

02

What support covers

Installing and building the template as its documentation describes, the documented configuration points, and verified defects in the code as it was shipped.

03

What support does not cover

Customisation and design changes, custom development, choosing, setting up or connecting third-party services such as booking, commerce, email, CMS or hosting providers, and code you have modified beyond the documented configuration points.

04

Before contacting support

Check the included documentation, confirm the required runtime version and reproduce the issue in a clean install.

05

What to include

Share your order reference, product version, runtime version, browser and the exact error message—never send passwords or private keys.